Working Hours
Monday - Sunday: 6:00 AM - 9:00 PM (GMT)
Online
Frequently Asked Questions
How long does data delivery take?
MTN Express delivery typically takes 5-30 minutes. Data purchases after 9 PM will be delivered the next day.
What if my data purchase fails?
If your purchase fails, your money will be automatically refunded to your wallet within 5-10 minutes. Contact support if the refund is delayed.
Can I get a refund for successful purchases?
Unfortunately, we cannot refund successful data deliveries as the service has been provided. Please double-check recipient numbers before purchasing.
Why is my top-up not reflecting?
Top-ups are usually instant. If your payment was successful but balance hasn't updated after 10 minutes, contact our support team with your payment reference.
Which numbers should I avoid?
Avoid purchasing data for Turbo, Agent, Merchant, broadband, and ported numbers as these may not receive the data successfully.